Frequently Asked Questions
 
Use our FAQ to get instant answers online to your general enquires and frequently asked questions.
Please click on the categories below to view the questions.

vPOST Membership

1. New vPOST Members
For questions on registration, activation, logging in, security and comments
  1. Introduction to vPOST
    - Find out more about vPOST
  2. Register for FREE as a vPOST Member
    - Benefits of being a vPOST member
2. Existing vPOST Members
For questions on profile updates, login problems due to loss of UserUser ID / password or change of password
  1. Member Account Management
    - Things you need to know about managing your vPOST account

Services @ vPOST

1. Bill Presentment and Payment Services
For questions on participating billers, bill viewings, Giro – on – Demand (Good) and payment procedures
  1. Qualification to Use Bill Presentment and Payment Services
    - How to qualify to use the service
  2. Participating Billers and Bill Enquiries
    - Billers on board vPOST and questions on bills
  3. Bill Presentment
    - Information on viewing of bill online at vPOST
  4. Modes of Payment
    - Available modes of payment
  5. Payment Modes: GIRO-ON-DEMAND (GOOD)
    - More about Giro-On-Demand
  6. Payment Modes: eNETS Debit
    - More about Direct eNETS Debit
  7. Payment Modes: Credit Cards
    - More about credit card payments
  8. Bill Payment
    - Things you need to know about paying bills online at vPOST
2. vPOST Shopping Services
For questions on shopping @ other countries. Get to embark on your shopping spree immediately!
  1. vPOST Online Shopping Services
    - Find out all available shopping services at vPOST
  2. Shop@Singapore Service
    More shopping for products in Singapore
  3. Shop@USA Service
    - Buy great things from Amazon through vPOST's affiliate program
  4. Shop@Europe
    - Buy from wide ranging of selection from Amazon through vPOST's affiliate program
  5. vCONCIERGE Service
    - US Merchants don't accept international credit cards? Fret not, vPOST is here to help.

Shipping with vPOST

vPOST Shipping Services
For questions on how to get started, to the actual delivery of online purchases to your doorstep!
  1. vPOST Shipping Services
    - Find out the various shipping services available at vPOST!
  2. vPOSTUSA, vPOSTJAPAN and vPOSTEUROPE Service
    - Details on vPOSTUSA, vPOSTJAPAN, vPOSTEUROPE shipping service
  3. Making Online Purchases?
    - Questions and answers you need to know when you shop online
  4. Types of Charges and their calculations?
    - Charges in relation to vPOST's shipping services
  5. Payment of vPOST Shipping Charges
    - How you can make payment for the shipping charges
  6. Delivery
    - Questions pertaining to deliveries for your item/packages
  7. Insurance
    - Be covered for loss and damages of your fragile and non-fragile items. Find out more here!
  8. Other Matters
    - All other matters in relation to vPOST's shipping services

Technical Assistance

Steps to clear your cache browser

For IE version 6
1) Launch your Internet Explorer
2) On the menu bar, click on Tools->Internet Options
3) On the tab, click on General
4) Go to Temporary Internet Files section, click on "Settings" button
5) Click on "View files" button. Select all the files and delete. Close the window
6) Click OK twice
7) Close your browser and open a new window.

For IE version 7
1) From the Tools menu, select Internet Options.
2) Choose the General tab.
3) Under Browsing history, click Delete.
4) Next to "Temporary Internet Files", click Delete files.
5) Click Close, and then click OK to exit.

For Firefox version 3
From the Tools menu, select Clear Private Data... , and then check Cache. Click Clear Private Data Now.

For Firefox version 3.5
1) From the Tools menu, select Clear Recent History.
2) From the "Time range to clear:" drop-down menu, select the desired range; to clear your entire cache, select Everything.
3) Click the down arrow next to "Details" to choose what history elements to clear. Click Clear Now.

 
 
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