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 Top FAQs

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  1. What are the maximum size measurements of packages that I can ship using vPost Europe Services?
  2. What about the volumetric weight calculation for vPost Europe?
  3. What about the Repacking service for vPost Europe?
  4. When will the new actual weight charging method start?
  5. Does this new actual weight charging method applies for my package at vPost USA warehouse?
  6. Why am I unable to ship Samsung Galaxy Note 7?
  7. Why is my shipping fee so high? Are there any tips to reduce the shipping fee (e.g. Consolidation, etc.)?
  8. I have 4 small packages, would you be able to pack it under 1 box to save on the shipping charges?
  9. What modes of payment are acceptable for vPOST shipping charges?
  10. Can I ship a bulky item (e.g. washer)? Do you have any restriction in terms of size (height & weight) of the package?
  11. How do you charge GST? What is the basis?
  12. How long will the shipment take?
  13. Can I store my package at your warehouse in USA for 1-2 months? Is there any corresponding fee and how much?​​
  14. What is the difference between FedEx SmartPost and UPS SurePost and how does this affects my US packages?

1. What are the maximum size measurements of packages that I can ship using vPost Europe Services?

Maximum conveyable piece dimensions: 90 x 90 x 90 cm (Length x Width X Height)
Maximum conveyable piece actual weight: 30KG
*Packages that exceed the maximum length measurement or actual weight cannot be shipped.

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2. What about the volumetric weight calculation for vPost Europe?

With the actual weight pricing taking effect on 19th September 2016 for vPost Europe packages, we will no longer be using the volumetric weight for these packages.

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3. What about the Repacking service for vPost Europe?

Repacking is done primarily to reduce the volumetric weight. Since we are now charging based on actual weight, no repacking service will be done for packages arriving at our vPost Europe warehouse. This will be effective for all vPost Europe packages that arrive on 19th September 2016 onwards.

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4. When will the new actual weight charging method start?

This will be effective from 19th September 2016 onwards.

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5. Does this new actual weight charging method applies for my package at vPost USA warehouse?

No, this actual weight charging method is only applicable for vPost Europe.
For vPost USA, China and Japan, the current pricing method remains.

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6. Why am I unable to ship Samsung Galaxy Note 7?

With the recent global recall due to safety issues over its battery, Samsung Galaxy Note 7 will not be allowed for shipping until further notice.

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7. Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation, etc.)

When your package reaches our facility in US, Europe, Japan or China, we will measure and weigh the package to calculate the volumetric and actual weight of the package. As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher. 

Volumetric weight of a package is a calculation that reveals the density of a package. A less dense package generally occupies more volume of space compared to its actual.

Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm 
Minimum chargeable weight is 0.5kg and subsequent weight step is 0.1kg thereafter. 

You can advise your merchant to ensure proper packaging and pack your purchase into the smallest possible box. 

In addition, you can consolidate your shipping charges by paying them together. As such, a single base charge is billed.

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8. I have 4 small packages, would you be able to pack it under 1 box to save on the shipping charges?

No. We do not provide physical consolidation of packages.

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9. What modes of payment are acceptable for vPOST shipping charges?

Currently, the following modes of payment are available:

a. Credit/Debit Cards (Visa/Master)
For credit cards, vPOST currently only accepts locally issued credit cards for payment. 
b. PayPal
c. American Express (AMEX)

Please ensure that you have made the necessary arrangements for any of the above payment modes before using vPOST Shipping Services.

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10. Can I ship a bulky item (e.g. washer)? Do you have any restriction in terms of size (height & weight) of the package?

We have maximum dimensions which can ship through vPOSTUSA, vPOSTJAPAN, vPOSTEUROPE and vPOSTCHINA. They are as follows: 

vPostUSA Air Freight 
Minimum Size: N/A 
Maximum Length:150 cm 
Maximum length plus girth (2W + 2H) must not exceed 300 cm 
Packages that exceed the maximum length measurement cannot be shipped 

vPostUSA Sea Freight
 
Minimum Size: N/A 
Maximum length: 215 cm; maximum Width: 195 cm; maximum Height: 160 cm. 
Maximum Actual weight: 100 kilogram 
Packages which exceeded the above dimension cannot be shipped. 
Packages that exceed the maximum length measurement cannot be shipped. Sea Freight is currently offered for Singapore customers only.

Note: vPost do not handle all kind of Project Cargoes. For example: large, heavy, high value or critical pieces of equipment that require special lifting equipment.

Additional Delivery Surcharge will be imposed when a package exceeded the Maximum dimension and/or Maximum Actual Weight.

If your shipment requires special handling, there would be additional surcharge, which will be determined on an individual basis and customers will be notified of the details when their shipments arrive at Singapore.

For example: The shipment unable to fit into the Passenger Lift of the Delivery Address.

vPostJAPAN 
Minimum Size: N/A 
Maximum Length: 150 cm 
Maximum length plus girth (2W + 2H) must not exceed 300 cm 
Packages that exceed the maximum length measurement cannot be shipped. 

vPostEUROPE 
Maximum Length x Width x Height: 90 x 90 x 90 cm
Maximum actual weight: 20KG
Packages that exceed the maximum length measurement cannot be shipped.

vPostCHINA 
Minimum Size: N/A 
Maximum Length:150 cm 
Maximum length plus girth (2W + 2H) must not exceed 300 cm 
Maximum Weight: 30 kg 
Packages that exceed the maximum size and/or weight measurements cannot be shipped.

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11. How do you charge GST? What is the basis?

GST charge is based on the Cost, vCare charges and Freight value of a package, plus all duties payable. 

Cost refers to the total cost of products in a package / order paid to seller / Merchant that includes the package value, domestic shipping, handling charge, etc., while vCare charge is the cost of purchasing optional vCare from vPOST and Freight is vPOST shipping charge for the package. 

Customs GST relief is granted on package content (excluding intoxicating liquors and tobacco products) imported by a total value not exceeding S$400. In the event that the value exceeds S$400, the entire sum would be subject to Customs GST. 

The current customs GST rate is 7%.

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12. How long will the shipment take?

We will endeavour to deliver your item(s) within 4 to 8 working days from the date of payment.

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13. Can I store my package at your warehouse in USA for 1-2 months? Is there any corresponding fee and how much?

No, vPOST will only hold the package for 21 days from processed date without charge for consolidation of shipping payment. However, when packages are held for more than 21 days from processed date, it is chargeable at the rate of S$1.50 per package per day. 

vPOST also reserves the right to dispose the package which is more than 30 days from the processed/declaration date.

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14. What is the difference between FedEx SmartPost and UPS SurePost and how does this affects my US packages?

FedEx SmartPost and UPS SurePost are domestic package delivery services offered in conjunction with United States Postal Service (USPS) for packages delivered locally in USA. For merchants that use either of these services, you will be provided with either one of the tracking numbers in use by FedEx/UPS or USPS. For FedEx SmartPost, almost all of these packages will only have the USPS tracking number. For UPS SurePost, they will usually provide a UPS tracking number.

In the event that your packages are delivered by your merchants using either of these 2 services, please use the USPS tracking number to search for your package or when submitting an enquiry to us.

Please see below image for an example on how to get your USPS tracking number for UPS SurePost packages:signup

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