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 Account & technical issues

  1. How do I activate my account?
  2. What should I do if I did not receive the activation email?
  3. How do I know if my account has been activated?
  4. How will I change my personal details?
  5. How do I change my password?
  6. What happens if I forget my Login ID?
  7. What happens if I forget my vPost password?
  8. What should I do if I suspect that my password is stolen?
  9. I currently have 2 vPost accounts under my name, can I transfer package(s) to the account that I want to keep and terminate the other?

1. How do I activate my account?

After signing up for an account with us, a message with a confirmation link will be sent to the email address you used to register. Click on "Activate My Account", and you will be automatically logged in.

Kindly activate your account within 3 days from receipt of the activation email.

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2. What should I do if I did not receive the activation email?

If you did not receive the activation email, please follow the steps below.

a. Click here to request for the activation email to be resent to you.
b. Enter the email address you used to sign up.
c. Click on "Resend confirmation instructions".

Alternatively, you can contact us and we will resend the activation email for you.

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3. How do I know if my account has been activated?

You will receive a welcome email from us if your account has been successfully activated. Please check your junk/spam mailbox if you did not see the email in your inbox.

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4. How will I change my personal details?

It's simple and easy to change and update your personal details with vPost. Follow the steps below:

a. Login to your vPost account with your email address or user ID and password. Alternatively, you can also login using your Facebook account.
b. Click on the "My Account" tab or "My Account" on the Top Right Hand Corner, below your name.
c. Click "Edit" and enter the new information or change the information as seen on the left navigation.
d. Click "Save" to confirm the changes.

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5. How do I change my password?

To change your vPost password, please follow the instructions below: 

a. Login to your vPost account with your email address or user ID and password. Alternatively, you can also login using your Facebook account.
b. Click on the "My Account" tab or "My Account" on the Top Right Hand Corner, below your name.
c. Scroll down to Account Settings and click on "Change Password".
d. Enter your current password for "Current Password".
e. Enter your new password for "New Password" and re-type your new password under "Re-type new password".
f. Click "Save" to confirm new password.​

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6. What happens if I forget my Login ID?

If you have forgotten your Login ID, please contact us.

We will check and contact you as soon as possible.

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7. What happens if I forget my vPost password?

If you have forgotten your vPost password or your vPost password is not working for some reason, please follow these easy steps:

a. Click on Login and click on "Forgot password?".
b. Enter your Email Address as specified in your profile. 
c. Click on the "Send me reset password instructions" button. 
d. An email containing your password will be sent to the email address specified in your profile. 

If you have difficulties retrieving your vPost password through the above method, please contact us.
We will check and contact you as soon as possible.

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8. What should I do if I suspect that my password is stolen?

Please call 1605 or contact us immediately to notify us to reset your password.
We will issue a new password and mail it to the mailing address you registered with vPost.

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9. I currently have 2 vPost accounts under my name, can I transfer package(s) to the account that I want to keep and terminate the other?

Yes, an admin fee of SGD$10 for Singapore customers per package will be payable for the process of this transfer. Verifications are required to ensure that the package(s) belong to the rightful owner.

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