15% off  
Sign up to get 15% off first shipment & receive exclusive offers

POPStation

  1. What is POPStation?
  2. How does POPStation work?
  3. How do I select POPstation as my delivery address?
  4. How much does it cost?
  5. Where are POPStations located? Will there be more?
  6. What is the maximum parcel size that a POPStation can hold?
  7. I choose POPStation as my preferred delivery option. What will happen if there are no lockers available when my parcel arrives?
  8. How much time do I get to pick up my parcel from POPStation?
  9. What if I am not able to pick up my parcel from the POPStation within 5 days?
  10. Can I authorise someone to collect my parcel from POPStation?
  11. I have received an email notification to collect my parcel from POPStation, however it does not have a QR Code. Can I still collect my parcel from POPStation?
  12. How secure is POPStation?

1. What is POPStation?

POPStation (Pick Own Parcel Station) is a new way to collect your parcels. Now pickup your parcels at a time and from a location convenient to you.

^BACK TO TOP


2. How does POPStation work?

POPStation is easy to use. You will receive a QR code via email and/or an SMS alert when your parcel is ready for collection. See the video here.

^BACK TO TOP


3. How do I select POPstation as my delivery address?

#1 On the shipping page, go to Shipping Address.

 

#3 Enter your postal code and click SEARCH.

 

#5 Confirm your order and make payment. Once done, you can collect your package from the POPstation address that you selected.

 

#2 From the drop-down menu, select POPStation (self-collection).

 

#4 Select the POPStation address near you.

Note: Selecting POPstation as your delivery address can only be done at the checkout page and not through the "Add address" function in My Accounts page.

^BACK TO TOP


4. How much does it cost?

POPStation is a free to use service brought to you by SingPost.

^BACK TO TOP


5. Where are POPStations located? Will there be more?

Please kindly refer to our POPStation's website for the full list of details of where our POPStations are located.

^BACK TO TOP


6. What is the maximum parcel size that a POPStation can hold?

Each POPStation has 3 different locker sizes as below. Only parcel up to this limit will be available for POPstation delivery.

Type

Size

Small

42cm (w) x 10cm (h) x 61cm (d)

Medium

42cm (w) x 23.5cm (h) x 61cm (d)

Large

42cm (w) x 37cm (h) x 61cm (d)



^BACK TO TOP


7. I chose POPStation as my preferred delivery option. What will happen if there are no lockers available when my parcel arrives?

We will redirect your parcel to a designated Post Office and notify you via email once the item is delivered to the Post Office.

^BACK TO TOP


8. How much time do I get to pick up my parcel from POPStation?

You will have 5 days from the time you receive the email/SMS notification or Delivery Advice to pick up your parcel from the designated POPStation.

^BACK TO TOP


9. What if I am not able to pick up my parcel from the POPStation within 5 days?

If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to Paya Lebar Post Office (located at One KM Mall) on the next working day.  

1. At Paya Lebar Post Office, your parcel will be stored for another 5 working days for you to pick it up. If you fail to collect your parcel within this period, it will be returned to our processing facility to be stored for an additional 2 weeks. After which, parcel will be donated/discarded at our sole discretion. 
2. Paya Lebar Post Office is located at at 11 Tanjong Katong Road, #03-08/09 One KM Mall.
3. To track and trace your parcel status, please visit www.speedpost.com.sg
4. For any other issues that you face with the POPStation, please call our 24/7 hotline at 68456655.

^BACK TO TOP


10. Can I authorise someone to collect my parcel from POPStation?

Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion.

^BACK TO TOP


11. I have received an email notification to collect my parcel from POPStation, however it does not have a QR Code. Can I still collect my parcel from POPStation?

Yes, you can still collect your parcel. Just follow the on-screen menu and enter the Collection PIN and Locker Number stated in your email to retrieve your parcel.

^BACK TO TOP


12. How secure is POPStation?

POPStation has a secure electronic locking mechanism. If the power fails, the locker unit will close down and all doors will remain shut. The unit will restart when the power is restored.

^BACK TO TOP

Icon loader
Loading...