- What is Sea option?
- What is Sail Date?
- How much will this cost?
- Which country does Sea Option offer?
- What are the benefits of using vPost Sea freight services?
- What is your minimum chargeable weight to select Sea Option?
- Is there any bundle discount for Sea Option?
- What is the cost of the holding fee?
- Is Sea Option applicable to vShop4U?
- Prohibited items for export from USA
- Prohibited items for import into Singapore
- What is the maximum size and weight of a package to be shipped via sea freight service?
- Can I purchase insurance for my package via vPost?
- What is vCare?
- Who may purchase vCare?
- How much do I have to pay for vCare program?
- What are the items excluded in the vCare program?
- How do I file for Claims after purchasing vCare program, in the event that I need to?
- Why do I have to pay GST for the package(s) that I import via vPost sea freight?
- How do I calculate the Customs GST amount imposed on my online purchases for goods imported by vPost sea freight?
Sea freight is a new exciting method of getting goods to you. You can now bring in items like furniture, mattresses, large items like barbeque pit etc. to Singapore without paying high air freight rates. However, do expect to wait longer for the delivery of the items as we will be using vessels from US to Singapore and the entire journey takes about 35 to 60 working days from Sail Date.
Sail Date is the date where the vessel will leave the port from US and en route to Singapore. This entire journey typically takes about 35 to 60 working days to arrive in Singapore.
There is a base charge of $39.90 for every single item you ship and a per kg charge of $3.90, depending on whether chargeable or actual weight is higher. There’s no bundling discount for this option. This service is available only for packages with a chargeable weight of 10 kg and above.
From 1st July 2016, (date inclusive) GST shall applies for all packages paid and shipped using Sea freight into Singapore. There is no GST relief for packages shipped using sea freight.
Sea Option is applicable only to Singapore Customers for vPost USA only.
It is a more economical service to send vPost packages over to Singapore.
Our minimal chargeable weight to select Sea Option is 10kg and above.
There is No Bundling Discounts for Sea option.
vPost USA charges S$1.50 per item per day for items which are held for more than 45 days from processed date.
No. It is not applicable to vshop4U.
You may refer to our prohibited list under Prohibited items for export from USA
This list may be updated from time to time. Please contact the U.S. & European Customs for any enquiry.
Maximum length: 215 cm; maximum Width: 195 cm; maximum Height: 160 cm.
Maximum Actual weight: 100 kilogram
Note: Packages which exceeded the above dimension cannot be shipped.
Note: vPost do not handle all kind of Project Cargoes. For example: large, heavy, high value or a critical pieces of equipment that require special lifting equipment.
Additional Delivery Surcharge will be imposed when a package exceeded the Maximum dimension and/or Maximum Actual Weight.
If your shipment require special handling, there would be additional surcharge, which will be determined on an individual basis and customers will be notified of the details when their shipments arrive at Singapore.
For example: The shipment unable to fit into the Passenger Lift of the Delivery Address.
We do not provide or sell insurance. We offer instead, the vCare package which gives you the added guarantee that your package will be properly shipped to you in good condition.
vCare is an optional, performance warranty by SingPost to afford vPost members the added assurance that their packages will be protected against loss or damage during transportation (with certain exclusions). While we handle all packages with great care, loss or damage may occur due to unexpected events and accidents outside of our control. In the case of an incident, SingPost's liability as a shipper is capped at the full amount of shipping charges paid by you plus 50% of the declared value of the item for which a justified claim is made. For more details, please click here
With vCare, you will be covered (subject to limited exceptions) for the full amount of shipping charges paid plus 100% of the declared value of the item for which a justified claim is made, subject to a maximum cap of US$20,000 for all items shipped pursuant to a single consignment note. For more details, please click here. Please note that vCare is not an insurance product and SingPost is not a licensed insurer.
vCare is a service ancillary to vPost and is only available to registered vPost members. You may purchase vCare coverage for your packages shipped through vPost Shipping Services by choosing "ADD vCare" when you checkout.
vCare charges will be based on the value of the goods and vPost shipping charges. All charges payable will be based on 3% of the declared item value subject to a minimum sum of S$9.90 for each consignment note. Declared item value shall include, but is not limited to, cost of the item, any vCare purchased for the local shipping vPost's overseas shipping facilities, local shipping charges to vPost's overseas shipping facilities and any other applicable charges paid. Limits of liability in relation to each consignment note to which vCare applies will be SGD$20,000. For more details, please click here.
Most purchasable items can be covered by vCare.
However, please click here for more details to refer to the Terms and Conditions.
An enquiry should be raised via our Customer Service. Please call 1605(#4) or leave us a message.
When submitting the claim, all relevant documents must be enclosed, including but not limited to the following:-
1. Content merchant invoice or purchase receipts of the article covered by vCare;
2. Photos of the external packaging and the damaged content to facilitate our investigation;
3. All correspondence exchanged with any third party responsible or potentially responsible for the loss or damage of the article.
Please refer to Terms and Conditions for procedure of claims.
All goods imported by vPost sea freight is not granted GST relief. Should you need more information on GST, please visit Singapore Customs' website.
20. How do I calculate the Customs GST amount imposed on my online purchases for goods imported by vPost sea freight?
The current Customs GST rate is 7%.
Total Customs GST Chargeable = 7% on [Cost + vCare + Freight] where Cost is the total cost of products in a package / order paid to seller / Merchant that includes the item value, domestic shipping, handling charge etc., while vCare is the cost of purchasing optional vCare from vPost and Freight is vPost shipping charge for that item.